BUT this time I had the Microsoft Rep on the phone. Guess what? Yep, same Automatic Repair menu. I explained what I had done and what it was doing and that I have tried everything I knew as I have been in IT for over 30 years.Īs we were talking, I realized I didn't have Windows 10 Pro, so I went to the online store and bought it.

Downloaded Malwarebytes Endpoint Protection from Oneview and was installing it when I got connected to a Microsoft support agent. I installed one software component and then created a restore point and rebooted. While setting up the computer for the first time again, I changed the computer name first, rebooted, and then installed all updates needed up to the latest 1909 Windows 10 build. Long story short, I came back in the house and did a third factory reset. I called Microsoft support to file a exchange (just got this) but they were closed.

This morning I got up and it was back at the Automatic Repair menu with the same 2 options. So I installed all of my software at that point and left Office 365 installing while I went to bed. After this reset, not knowing the issue, I started again, this time changing computer name first, as this was the last thing I did previously. Had to do a factory reset after the first attempt. These options would inevitably result in a Windows logo on the screen and that was it. This is when, upon reboot, I would get the 'Performing Automatic Repair' and 'Diagnosing your PC' windows followed by the blue Automatic Repair menu stating to Restart and Advanced Options.Ĭlicking restart cycled back through and all Advanced Options did not work, even booting to safe mode or continue to Windows 10. In this first instance I just changed the computer name. I was installing Malwarebytes Endpoint Protection Enterprise and through the course of updates I would need to reboot my computer as required. I recently purchased a Surface Pro X 16GB Ram and 512GB SSD with the Microsoft SQ1 Processor and ARM Chipset.

Sq 1 processor